FAQ – Frequently Asked Questions
Frequently Asked Questions – J&J JOLIE
✨ Who is behind J&J JOLIE?
J&J JOLIE is a mother-daughter adventure born from a shared passion for artisan creation. Each piece of jewelry is designed and crafted with care in our family workshop, with the desire to offer unique, poetic, and gentle pieces.
💎 Are your earrings handmade?
Yes. Each creation is handcrafted in our workshop. Slight variations may exist from one piece to another, which is what gives our jewelry its charm and uniqueness.
🌸 Are all the models identical?
No. Even when we make multiple copies of the same model, each pair remains unique thanks to the natural variations in the resin, colors, glitter, and inclusions.
🌿 What materials do you use?
Our creations are made from high-quality resin. The hoops and findings are carefully selected for their comfort and aesthetics.
The exact materials are specified on each product sheet.
👂 Are the earrings lightweight?
Yes. Our creations are designed to be comfortable for everyday wear. Despite their sometimes generous size, they remain very lightweight.
🎁 How are orders packaged?
Each order is carefully prepared and delicately packaged in a suitable case or pouch, ready to be gifted or to treat yourself.
🚚 What are the preparation and shipping times?
Orders are generally prepared within 2 to 5 business days.
Once shipped, delivery depends on the selected carrier and your place of residence.
🇫🇷 Do you deliver throughout France?
Yes, we deliver throughout metropolitan France.
Deliveries to other destinations will be offered soon.
📦 How do I track my order?
As soon as your order is shipped, you will receive a confirmation email containing tracking information when available.
💝 Can I send jewelry directly as a gift?
Of course!
Our creations are perfect for gifting. You can indicate a different delivery address from your billing address when placing your order.
🔄 Can I return an item?
If your order has a defect or was damaged during transit, please contact us quickly via our contact form or by email.
Each situation is carefully reviewed to provide you with the best solution.
💧 How do I care for my jewelry?
To preserve their shine:
- Avoid prolonged contact with water.
- Avoid perfumes and cosmetics directly on the jewelry.
- Store them away from humidity and sunlight when not worn.
- Clean them gently with a soft cloth.
🌈 Are the colors true to the photos?
We do our best to faithfully reproduce the colors of our creations.
However, the settings of each screen may slightly alter their perception.
🛒 An item is out of stock. Will it be available again?
Some collections are produced in small series and may return in stock.
Others are unique creations that will never be reproduced identically.
Feel free to follow us on Instagram to discover new arrivals.
📩 How can I contact you?
You can write to us at:
Or via our contact form available on the website.
We will respond as soon as possible.
💕 One last word...
At J&J JOLIE, each pair of earrings tells a story. Thank you for being part of this beautiful artisanal and family adventure. ✨💛